Exchange and Return Policy

Thank you for shopping with Piyave We strive to ensure your satisfaction with every purchase. Please read our exchange and return policy carefully:

  1. Eligibility for Exchange or Return:
    You may request an exchange or return within 14 days from the date of delivery.
    The item must be unused, in its original packaging, and in the same condition as received.
    Products that are damaged or not in their original condition may not be eligible for return or exchange.
  2. Types of Returns:
    a. Change of Mind:
    If you change your mind about your purchase, you may return the item(s) within 14 days.
    You will be responsible for paying the return shipping costs.
    b. Defective or Incorrect Items:
    If you received a defective or incorrect item, please contact us at piyave chat support.
    We will arrange for a replacement or provide a full refund, including shipping costs.
  3. Process for Exchange or Return:
    To initiate a return or exchange, please contact our customer support team at Piyave chat support. Provide your order number, the reason for return or exchange, and any relevant photos (if applicable).Our customer support team will guide you through the return process and provide a return authorization if applicable.
  4. Conditions for Refunds:
    Refunds will be issued once we receive and inspect the returned item(s).
    The refund amount will exclude the original shipping charges, except in cases of defective or incorrect items.
    Refunds will be issued in the original form of payment.
  5. Exclusions:

    Certain items may not be eligible for return or exchange due to hygiene reasons or if stated otherwise on the product page.
    Customized or personalized items may only be eligible for return if defective.

  6. Contact Us:

    If you have any questions or concerns about our exchange and return policy, please contact us at Piyave chat support.